Service
Shipping & Support
Made to order in five to seven days, shipped free and insured anywhere in the United States. We do not offer returns, though unworn, undamaged pieces may be eligible for exchange — and the bench stays open to you for as long as you own the piece.
Made to Order
Each belt is cut, stitched and burnished after you order it — 5 to 7 working days at the bench.
Shipped Across the U.S.
Complimentary tracked and insured shipping to every U.S. address. We do not ship internationally at this time.
Exchanges, Not Returns
We do not offer returns. Unworn, undamaged pieces may be eligible for exchange — write to us within thirty days of delivery.
Lifetime Restitching
If a stitch ever gives, it comes home to the bench and we sew it again. No charge, no expiry.
I.
Delivery times
Production takes 5–7 working days before a piece leaves the bench. Reserve pieces, which are hand-glazed, may take up to ten. Transit times below are counted from dispatch, and we ship within the United States only — international orders are not available at this time.
| Destination | Standard | Express | Cost |
|---|---|---|---|
| California | 1–3 days | 1 day | Complimentary |
| West Coast | 2–4 days | 1–2 days | Complimentary |
| Midwest & South | 3–5 days | 2 days | Complimentary |
| East Coast | 3–6 days | 2–3 days | Complimentary |
| Alaska & Hawaii | 5–8 days | 3–4 days | Complimentary |
II.
Exchanges
We do not currently offer returns. A piece that is unworn and undamaged may be eligible for exchange, in its original wrap, within thirty days of delivery.
- To request one, call 949-278-6686 or email stephanab9@cox.net with your order number and what you would like instead. We confirm eligibility before anything ships.
- Monogrammed pieces are made for one person and cannot be exchanged — though they can still be resized.
- Wrong size? An exchange is rarely the answer: resizing is complimentary in the first year. Read the sizing guide, or ask us before you order.
III.
Support
Nothing here is made in advance, and we stay with the piece long after it ships. Call 949-278-6686 or write to stephanab9@cox.net — or use the contact form — about any of the following, and a person at the bench answers, usually within a working day.
- Repairs — a stitch that gives, an edge gone dull, hardware that needs re-seating. Send it home to the bench.
- Sizing advice — tell us your measurements before you order and we will tell you the size to buy. Resizing is complimentary in the first year.
- Monogram requests — initials in blind deboss or gold foil, on a new order or a piece you already own.
- Wholesale inquiries — stockists and corporate orders, quoted by the run.
- Private appointments — see the hides in person and be measured at the bench, by arrangement.
- Anything else — order status, care questions, the odd request we have not thought of. Ask.
IV.
The guarantee
Every White Sand piece is numbered and logged when it ships. That number is the guarantee: if a stitch ever gives, we restitch it, for as long as you own the piece. Edges that dull with a decade of wear are re-burnished at the same time.
Resizing is complimentary in the first year and charged at cost after — see the sizing guide. Ordinary wear to the leather itself is not a fault; it is the point. Condition it twice a year with a neutral balm and it will outlast the trousers.
Repairs & support
Send your order number and what needs doing — repair, resize, monogram, or a question.
Contact us →Unsure of your size?
Measure before you order — resizing is complimentary for the first year.
Read the sizing guide →